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2019-2021 Strategic Business Plan

Our Vision for 2019-2021 is “Ensuring Public Safety Through Enforcement, Education and Partnerships.” This is not something we can accomplish alone. Please review our plan to learn more about how we plan to accomplish our goals.

Message from the Chair

Sault Ste. Marie Police Services Board


The Sault Ste. Marie Police Service is an important community partner with a significant social responsibility. As a primary function, the service works to keep our community and people in it safe. In furtherance of this goal, the service will continue to work with partners across our community to acknowledge and address the underlining socioeconomic and mental health challenges that can lead to crime. In this respect, the Sault Ste. Marie Police Services Board believes our service can be a leader in our province and the 2019 to 2021 Strategic Business Plan outlines our path forward.

The Sault Ste. Marie Police Service will provide professional and quality police services through a combination of both traditional and community policing. Through the development of dynamic partnerships in our community and the furthering of a supportive and diverse workplace at the service, our officers and staff will work with our community to address the root causes of crime and advance the social well-being of our community.

The Sault Ste. Marie Police Service Board would like to thank Chief Stevenson and Deputy Chief MacLachlan, along with our sworn and civilian employees, for continuing to serve with integrity, professionalism, compassion, dedication and courage, in an embodiment of the service's motto: Committed to Excellence in our Community

Message from the Chief

Chief Hugh Stevenson, ED.D.


I am proud to present my first Strategic Plan as the Chief of the Sault Ste. Marie Police Service.

Our vision for 2019-2021 is not something we can accomplish alone. “Ensuring Public Safety Through Enforcement, Education and Partnerships” is a shared responsibility among our governance authority, community partners and the citizens of Sault Ste. Marie and Prince Township. I truly believe in maintaining, developing and enhancing relationships and trust among all in our community. This plan outlines four key areas we will focus on over the next several years.

As a Police Service we will be transparent to the people we serve. I will encourage our members to be at the cutting edge of our profession in the way we protect life and property, support crime prevention and educate this community. Most importantly this reinforces the significance of bringing a diverse group of people to the table to help us serve the community more effectively.

The Strategic Plan will also serve as a reminder to our sworn and civilian members that we remain committed to excellence in policing as we work toward improving the quality of life for our friends, families and neighbours.


To protect and enhance the quality of life in the City of Sault Ste. Marie and Prince Township through dynamic partnerships with community members and agencies.


Ensuring Public Safety Through Enforcement, Education & Partnerships


  • Civility
  • Community
  • Courtesy
  • Innovation
  • Integrity
  • Transparency

2019-2021 Strategic Plan Overview

  • 1 Dynamic Partnerships for Community Safety
  • 2 Supportive and Diverse Workplace
  • 3 Professional and Quality Service
  • 4 Fiscal Responsibility

Dynamic Partnerships for Community Safety

community engagement
  • Conduct ongoing consultations with community groups (ie: new Canadians, Indigenous, LGBTQ2+)
  • Enhance partnerships and trust with community groups
  • Increase online engagement through and social media
  • Continued education of members on truth and reconciliation (SHIFT)
support to victims of crime
  • Maintain partnership with Victim Services of Algoma and other agencies who provide services to victims of crime
  • Enrich education and crime prevention initiatives to decrease victimization
  • Utilize online platforms to guide victims to appropriate service providers
Crime Prevention
through community initiatives, awareness and education
  • Increased access to crime prevention methods through online engagement
  • Identify problem areas in the city and work with Municipality to improve safety (i.e. more lighting, fewer obstructions, etc.)
  • Continued cooperation with health care providers to assist with mental health awareness and education
youth programs and partnerships
  • Improve programs and partnerships committed to youth
  • Provide information sessions in secondary schools and to youth
  • Offer presentations and training sessions for community partners who work with youth
  • Maintain youth crime rate below provincial and national rates

Supportive and Diverse Workplace

Attract and Retain
professional members with integrity who reflect the community
  • Maintain complement of sworn members
  • Maintain pool of qualified applicants to address vacancies
  • Monitor attrition rates
  • Increase number of recruiting initiatives
  • Encourage recruitment from a diverse array of candidates
the health, well-being and safety of all employees
  • Create and advocate for initiatives to support physical and psychological health and wellness
  • Distribute educational initiatives to promote employee safety
  • Conduct workplace reviews and assessments
employee engagement and communication
  • Encourage all members to provide feedback on organizational practices
  • Encourage participation in Service activities and initiatives
  • Enhance member awareness and feedback via internal communications
opportunities for professional development and training
  • Increase number of training hours
  • Encourage members to participate in courses and conferences
  • Provide members new opportunities through internal job postings
  • Continued participation in external committees (i.e. OACP, CACP, IACP)
  • Encourage members to participate in the promotional process
  • Encourage members to pursue continuing education opportunities

Professional and Quality Service

transparency and accountability
  • Regular reports to Police Services Board on public complaints
  • Ongoing review of policies to ensure compliance with Ontario Policing Standards and applicable legislation
  • Ongoing dialogue with residents and business owners to measure community satisfaction
  • Provide statistical review in annual report
crime proactively through effective call response, investigations, enforcement and police visibility
  • Encourage foot patrols in all areas of the city to increase visibility
  • Maintain Neighbourhood Resource Centre to target root causes of crime and crisis
  • Initiate projects to increase awareness of programs targeting areas of concern
  • Encourage community members and partners to provide feedback on initiatives
the community about traffic safety while enforcing all laws and regulations
  • Utilize online resources to educate the community on traffic safety (i.e. distracted driving, school bus safety, etc.)
  • Develop targeted traffic law enforcement initiatives
  • Reduce rate per 100,000 for traffic fatalities and personal injury accidents
  • Monitor number of traffic related charges laid
policing through technological innovation
  • Implement intelligence lead data mining
  • Undertake a building feasibility study
  • Conduct ongoing review of facilities and equipment
  • Integrate, enhance and replace equipment to provide safe and effective delivery of services

Fiscal Responsibility

over the delivery of policing services
  • Effective and efficient use of resources
  • Financial planning and annual budget decisions that ensure accountability and resource management to allow for continuous improvement of the services we provide, externally and internally
  • Develop a facilities plan to ensure the future needs and requirements of our infrastructure are met
  • Continually review and assess business processes to manage operating and capital resources including personnel
  • Adapt to changes in technology, service demands and needs to maintain efficiencies and effective delivery of services
  • Develop a process to ensure optimal allocation of resources to manage workload and service delivery management
financial resource management
  • Develop annual budgets to support our Strategic Plan and meet the needs of the community and our employees
  • Allocate financial resources to ensure ability to meet community safety needs as well as support the safety, health and well-being of our employees
  • Leverage community partnerships to take advantage of collaborations in service provision
  • Develop a comprehensive technology and communications optimization strategy
  • Ensure technology based decisions, consider needs assessment, workload studies and industry research allowing us to make viable and financially responsible decisions


Ensuring public safety through enforcement, education and partnerships


Garantir la sécurité publique grâce à la mise en application, à l'éducation et aux partenariat


Naaknigewin, gkinoomaadwin miinwaa wiiji-nokiimdiwin wii- zhichigeng ji-ayaangwaamzid kina gwaya


Garantire la sicurezza pubblica attraverso l'esecuzione, l'istruzione e i partenariati


Julkisen turvallisuuden takaminen täytäntöönpanoa, koulutusta ja kumppanuutta


ﻧﺿﻣن اﻟﺳﻼﻣﺔ اﻟﻌﺎﻣﺔ ﻣن ﺧﻼل ﺗطﺑﯾق اﻟﻘﺎﻧون , اﻟﺗﻌﻠﯾم و اﻟﺷراﻛﺎت اﻻﺟﺗﻣﺎﻋﯾﺔ


ਅਮਲ, ਿਸੱ ਖਆ ਅਤੇ ਭਾਈਵਾਲੀ ਦੁਆਰਾ ਜਨਤਕ ਸੁਰੱ ਿਖਆ ਨੂੰਯਕੀਨੀ ਬਣਾਈਏ